Interactive Voice Response (IVR)

Interactive Voice Response (IVR) is a technology that allows computers to interact with users through voice or touch-tone inputs. Commonly used in customer service, IVR systems enable callers to navigate menus using their phone keypads or by speaking commands. For example, when you call a company and hear options like "Press 1 for support" or "Say your account number," you’re using an IVR system. It helps streamline communication by directing calls to the appropriate department or providing information without needing a human operator, thereby improving efficiency and response times for businesses and customers alike.