Automated Attendant

An Automated Attendant is a technology used in phone systems that handles incoming calls without a human operator. When you call a business, the Automated Attendant greets you and provides a menu of options. You can then select options by pressing numbers on your phone, which directs your call to the appropriate department or person. This system improves efficiency by streamlining call management, allowing callers to reach the right area quickly. It is commonly found in organizations to handle high call volumes while ensuring a professional response.