Interactive Voice Response

Interactive Voice Response (IVR) is a telephone technology that allows callers to interact with a computer system through voice commands or keypad selections. When you call a customer service number and hear a menu guiding you to select options, that's IVR in action. It helps direct your call to the right department, provides information, or handles simple requests without the need for a human operator. IVR systems can enhance efficiency for businesses and improve the caller's experience by offering immediate assistance and reducing wait times.