Call Center

A call center is a centralized office or facility where customer service representatives handle incoming and outgoing telephone calls from customers. These centers are used by businesses to manage communications, answer inquiries, resolve issues, provide support, or conduct sales. Call centers can operate with live agents or use automated systems like interactive voice response (IVR) to assist callers. They are essential for maintaining customer relations, as they help ensure that clients receive timely and efficient assistance, contributing to overall customer satisfaction.