Convergys

Convergys was a company that specialized in providing customer service and call center solutions for various businesses. It handled inquiries, technical support, billing, and other customer-related tasks through phone, email, or chat. Essentially, Convergys acted as an outsourced customer support team, helping companies maintain good relationships with their clients by efficiently managing communication and resolving issues. In 2018, Convergys was acquired by Concentrix, continuing to deliver similar services under the new brand.