Workforce Management

Workforce Management (WFM) involves planning and organizing a company's staff to ensure optimal performance and efficiency. It includes forecasting staffing needs based on workload, scheduling employees accordingly, and managing attendance and productivity. WFM helps organizations meet customer demands while controlling labor costs and ensuring employee well-being. It often uses specialized software to automate these processes, making it easier to adapt to changing conditions and improve overall operational effectiveness. In essence, WFM aligns the right people with the right tasks at the right times to enhance business success.