agent performance metrics

Agent performance metrics in the context of general knowledge refer to how effectively an agent, like a chatbot or virtual assistant, responds to questions and provides information. These metrics often include accuracy (correctness of answers), response time (how quickly it replies), and user satisfaction (how pleased users are with the interactions). By analyzing these metrics, developers can assess and improve the agent's ability to understand questions, deliver relevant answers, and enhance the overall user experience. High performance means the agent is reliable and helpful in providing valuable information to users.