call center automation

Call center automation involves using technology to handle customer interactions more efficiently. This includes tools like automated phone menus (interactive voice response systems), chatbots that answer questions online, and systems that route calls to the right department or agent. The goal is to streamline service by reducing wait times, providing quick answers for common inquiries, and allowing human agents to focus on more complex issues. Automation enhances customer experience and operational efficiency without replacing the importance of personalized human support when needed.