Service Level Agreements (SLA)

A Service Level Agreement (SLA) is a formal agreement between a service provider and a customer that clearly defines the expected level of service. It specifies key aspects such as the quality, availability, and response times of the service, ensuring both parties understand their responsibilities. SLAs help manage expectations, provide benchmarks for measuring performance, and often include remedies if the agreed standards are not met. They are essential for establishing trust and accountability in professional relationships, ensuring consistent and reliable service delivery.