Call Flow Diagrams

Call flow diagrams are visual representations that outline the sequence of steps and interactions in a communication process, often used in telecommunications and customer service. They illustrate how a call is initiated, routed, and handled, detailing the roles of different parties involved, such as callers, agents, and automated systems. By mapping out each step, these diagrams help organizations understand and improve their communication strategies, ensuring efficient responses and improved customer experiences. Essentially, they serve as a guide to understanding how information flows during a call.