Queuing Systems

A queuing system is a way to manage the flow of customers or items waiting for a service. Imagine a line at a bank or checkout counter—people wait their turn until it's their chance to be served. The system involves components like the arrivals (people or items coming in), the service process (how they are served), and the queue itself (the line). It helps optimize how efficiently resources are used and reduces wait times. Queuing theory uses math to analyze and improve these systems, ensuring better service and less congestion in various contexts like call centers, hospitals, and transportation.