Remote Assistance

Remote Assistance is a technology that allows one person to help another from a distance, typically using the internet. It enables a support agent to see the user’s screen, take control of their device if needed, and guide them through troubleshooting or performing tasks in real time. This is commonly used for technical support, allowing experts to assist users without needing to be physically present. It enhances efficiency and convenience for both parties, as problems can often be solved quickly without the need for an in-person visit.