Service Asset and Configuration Management (SACM)

Service Asset and Configuration Management (SACM) is a process organizations use to keep track of all their IT assets—like hardware, software, and related documentation—and how they’re configured and interconnected. It ensures that accurate, up-to-date information is available about these assets for decision-making, security, and effective service delivery. Think of it as a well-maintained inventory system that helps organizations understand what they have, how everything is set up, and how changes might affect their services, enabling smoother, more reliable IT operations.