Configuration Items

Configuration Items (CIs) are components within a system or project that are essential for its operation. They can include hardware, software, documentation, and even processes that are managed to maintain their integrity over time. By tracking CIs, organizations can effectively manage changes, ensure quality, and support system functionality. This helps in problem-solving and maintaining a consistent performance across the system. Essentially, CIs are the building blocks that need to be monitored and controlled to ensure successful management and operation of various projects or IT services.