service management

Service management refers to the systematic approach of designing, delivering, managing, and improving services to meet customer needs effectively. It involves understanding customer expectations, optimizing service processes, and ensuring that service quality is consistent. This includes everything from setting service standards and training staff to using technology for service delivery. The goal of service management is to enhance customer satisfaction and loyalty while efficiently utilizing resources. In essence, it’s about creating and maintaining a positive experience for customers throughout their interaction with a service provider.