Employees First, Customers Second (philosophy)

The "Employees First, Customers Second" philosophy emphasizes that the well-being and satisfaction of employees should take priority over customer satisfaction. The idea is that if employees feel valued, engaged, and happy in their work, they are more likely to provide better service and care for customers. By fostering a positive work environment, companies can enhance employee motivation and productivity, which ultimately leads to improved customer experiences and loyalty. This approach recognizes that happy employees are the foundation of a successful business, creating a virtuous cycle that benefits both staff and customers.