Agile Service Management

Agile Service Management is an approach to delivering and managing IT services that emphasizes flexibility, collaboration, and continuous improvement. It breaks down traditional, rigid processes into smaller, manageable tasks called iterations or sprints, allowing teams to respond quickly to changing needs. By focusing on frequent feedback and adaptability, it ensures that services better meet user demands, improve efficiency, and foster innovation. Essentially, it combines the principles of agility—originally from software development—with service management to create more responsive, customer-focused IT support and service delivery.