Service Science

Service Science is an interdisciplinary field that studies how to improve and innovate services in various industries, focusing on the interactions between customers, service providers, and technology. It examines the design, delivery, and management of services to enhance efficiency, customer satisfaction, and value creation. By integrating concepts from engineering, business, social sciences, and information technology, Service Science seeks to optimize service processes, identify better practices, and develop new service-oriented models, ultimately aiming to improve the overall service experience for both users and providers.