Irene Ng

Irene Ng is a prominent scholar and expert in service innovation and digital business strategies. She is known for her work on understanding how value is created in service-oriented industries, particularly through the integration of technology. As an academic, she has published extensively and contributes to shaping policies and practices around digital services and customer experience. Ng emphasizes the importance of collaboration between businesses and consumers to enhance service delivery and innovation. Her research impacts various sectors, helping organizations adapt to rapidly changing digital landscapes.