MIT Service Science

MIT Service Science focuses on understanding and improving the delivery of services in various sectors, such as healthcare, education, and business. It combines principles from management, engineering, and social sciences to analyze how services are designed, managed, and optimized. By studying customer interactions, service processes, and technology integration, MIT Service Science aims to enhance service quality, efficiency, and innovation. This interdisciplinary approach helps organizations better meet customer needs, adapt to changing environments, and drive overall economic growth, reflecting the crucial role of services in today’s economy.