Service Science, Management, and Engineering (SSME)

Service Science, Management, and Engineering (SSME) is an interdisciplinary field focused on designing, analyzing, and improving services—like healthcare, banking, or online platforms—by combining principles from business, engineering, and technology. It aims to enhance service quality, efficiency, and innovation through systematic methods and management strategies. SSME helps organizations better understand how to create value for customers and streamline operations in service-driven industries. In essence, it provides a structured approach to developing and managing complex services in a way that benefits both providers and users.