service operations

Service operations refer to the processes and activities that businesses use to deliver services to customers efficiently and effectively. This includes everything from managing customer interactions, scheduling, and resource allocation to ensuring quality and satisfaction. Unlike manufacturing, which produces tangible products, service operations focus on intangible offerings like healthcare, education, or hospitality. The goal is to optimize resources, streamline processes, and enhance customer experiences, ensuring that services are delivered on time and meet customer expectations. Overall, it's about creating and maintaining a smooth operation that keeps customers happy while also being profitable.