Joseph Juran

Joseph Juran was a key figure in the field of quality management. Born in 1904, he played a significant role in promoting the importance of quality in production and services. Juran introduced the concept of "quality management" and emphasized the need for planning, control, and improvement to achieve high quality. His "Juran Trilogy" outlines three essential processes: quality planning, quality control, and quality improvement. Juran's work helped organizations understand that quality is not just about preventing defects; it's about meeting customer needs and enhancing overall performance. His contributions have had a lasting impact on industries worldwide.