Process Performance and Quality Metrics

Process Performance and Quality Metrics are measures used to assess how well a process operates and the quality of its output. In quality management, these metrics help organizations track efficiency, identify areas for improvement, and ensure products or services meet standards. Examples include defect rates, customer satisfaction scores, and production speed. By analyzing these metrics, businesses can make informed decisions to enhance performance, reduce waste, and ultimately deliver better value to customers, ensuring continuous improvement in their processes.