Categories of Quality

Categories of quality refer to the different aspects that help evaluate the overall excellence of a product, service, or process. Common categories include performance (how well it works), reliability (consistency in operation), durability (how long it lasts), and aesthetics (how it looks or feels). Other important categories might include features (additional benefits), serviceability (ease of maintenance), and perceived quality (the image it projects). Understanding these categories helps consumers make informed choices and businesses improve their offerings. Each category provides insights into the product's value and helps identify areas for enhancement.