TQM Principles

Total Quality Management (TQM) focuses on long-term success through customer satisfaction. It emphasizes a culture of continuous improvement, where all employees at every level are involved in enhancing processes, products, and services. Key principles include customer focus, teamwork, process-centered thinking, and the use of data for decision-making. TQM encourages proactive problem-solving and innovation, aiming to meet or exceed customer expectations consistently. By fostering collaboration and promoting quality in every aspect of an organization, TQM seeks to improve overall performance and build a loyal customer base.