Kaoru Ishikawa

Kaoru Ishikawa was a Japanese quality control expert best known for developing quality management concepts and tools that improve processes in various industries. He introduced the Ishikawa or “fishbone” diagram, which helps identify the root causes of problems. Ishikawa emphasized the importance of involving all employees in quality improvement, promoting teamwork and communication. His work laid the foundation for Total Quality Management (TQM), focusing on continuous improvement and customer satisfaction. Ishikawa’s contributions greatly influenced modern quality management practices worldwide, making organizations more efficient and effective.