Quality Function Deployment

Quality Function Deployment (QFD) is a structured approach used to ensure that a product or service meets customer needs and expectations. It involves gathering customer requirements and translating them into specific technical features or actions during the design and development process. By using tools like a "House of Quality," teams can visualize relationships between what customers want and how these demands can be met. Ultimately, QFD helps prioritize features, improves communication among team members, and enhances overall quality, leading to better products and greater customer satisfaction.