TQM (Total Quality Management)

Total Quality Management (TQM) is a comprehensive approach to improving an organization’s effectiveness by focusing on quality in all aspects of its operations. It involves the commitment of both management and employees to continuous improvement, customer satisfaction, and teamwork. TQM encourages organizations to involve everyone in the process of enhancing products, services, and processes, ensuring that quality is not just a goal, but a core value. The aim is to reduce waste, increase efficiency, and foster a culture where quality is prioritized, ultimately leading to better outcomes for customers and the organization itself.