Crosby's Quality Philosophy

Crosby’s Quality Philosophy emphasizes that quality is a fundamental responsibility of everyone in an organization, focusing on preventing defects rather than fixing them later. He introduced the concept of “conformance to requirements,” meaning products or services should meet clear standards the customer expects. Crosby believed that quality costs are primarily caused by errors and that investing in prevention saves money in the long run. His approach encourages a culture of continuous improvement, accountability, and doing things right the first time, leading to better customer satisfaction and efficiency.