The Quality Trilogy

The Quality Trilogy, proposed by quality expert Joseph Juran, consists of three key elements: quality planning, quality control, and quality improvement. 1. **Quality Planning** involves identifying customer needs and developing products or services that meet those needs. 2. **Quality Control** focuses on ensuring that processes are stable and produce consistent results, often through monitoring and measuring performance. 3. **Quality Improvement** aims to enhance overall performance by finding and eliminating inefficiencies or defects. Together, these elements help organizations deliver better quality products and services, satisfying customer expectations and increasing competitiveness.