William Feigenbaum

William Feigenbaum is an influential American engineer and management expert, best known for his work in quality control and management. He introduced the concept of "Total Quality Control," which emphasizes a comprehensive approach to quality in every aspect of an organization, not just in manufacturing. Feigenbaum's ideas advocate for continuous improvement and customer satisfaction, leading to better products and services. He also contributed significantly to the development of the quality revolution in industries, influencing practices that enhance efficiency and effectiveness in businesses worldwide, shaping how companies prioritize quality in their operations.