American Customer Satisfaction Index (ACSI)

The American Customer Satisfaction Index (ACSI) is a benchmark used to measure and track customer satisfaction across various industries in the United States. It gathers feedback from consumers about their experiences with products and services, then assigns a score between 0 and 100. Higher scores indicate greater customer satisfaction. This index helps businesses understand how well they meet customer expectations, enabling them to improve their offerings and enhance customer loyalty. ACSI scores are often used in reports to assess industry performance and identify trends in consumer satisfaction over time.