Customer Satisfaction Index

The Customer Satisfaction Index (CSI) is a measure used by businesses to assess how satisfied their customers are with their products or services. It typically involves surveys or feedback forms where customers rate their experience. The data collected is then analyzed to create a score that reflects overall satisfaction levels. A higher CSI indicates happier customers, which can lead to increased loyalty and better business performance. Companies use this index to identify areas for improvement and ensure they meet their customers' needs effectively.