J.D. Power 2021 U.S. Customer Satisfaction Index

The J.D. Power 2021 U.S. Customer Satisfaction Index measures how satisfied customers are with various products and services across different industries, including automotive, banking, and telecommunications. It collects feedback through surveys, assessing factors like quality, service, and overall experience. The results help companies understand their customers' needs and improve their offerings. Higher scores indicate better customer satisfaction, which can influence a company's reputation and success in the market. Essentially, it's a valuable tool that reflects consumer opinions and helps businesses enhance their performance.