Customer Perspective

Customer perspective refers to how a customer views and experiences a product or service. It encompasses their feelings, expectations, and satisfaction levels. Understanding this perspective helps businesses tailor their offerings to meet customers’ needs, preferences, and pain points. By listening to feedback and observing behaviors, companies can improve their products, enhance customer service, and create better overall experiences. This focus on the customer helps build loyalty, encouraging customers to return and recommend the business to others, ultimately driving success and growth.