BCBS (Balanced Scorecard)

The Balanced Scorecard (BSC) is a strategic planning tool used by organizations to measure performance beyond just financial outcomes. It looks at four key perspectives: financial (how we perform financially), customer (how customers see us), internal processes (what we must excel at), and learning and growth (how we can improve and innovate). By balancing these areas, organizations can align their activities with their vision and strategy, ensuring a more holistic approach to achieving success and sustainability. This framework helps leaders make informed decisions and track progress toward their goals.