Zappos

Zappos is an online retailer known primarily for selling shoes, but it also offers clothing and accessories. Launched in 1999, Zappos gained fame for its exceptional customer service and a company culture that prioritizes employee happiness. They offer free shipping and a generous return policy, which emphasizes customer satisfaction. The company was acquired by Amazon in 2009 but operates independently. Zappos has built a loyal customer base through its commitment to delivering a great shopping experience, setting a standard in e-commerce for service excellence.