Customer Service in eCommerce

Customer service in eCommerce refers to the support provided to customers before, during, and after their online shopping experience. This includes assisting with product inquiries, handling order issues, processing returns, and resolving complaints. Effective customer service helps build trust and loyalty, ensuring customers feel valued. It typically involves communication through various channels, such as email, chat, and phone. Good customer service can lead to positive reviews, repeat business, and a strong reputation, which are essential for success in the competitive online marketplace.