Helpdesk

A helpdesk is a support service provided by organizations to assist users with technical issues, questions, or problems related to products or services. It acts as a central point of contact where customers or employees can report issues, seek guidance, and receive solutions. Helpdesks often use phone, email, or chat channels and may include dedicated teams trained to troubleshoot and resolve issues efficiently. Their goal is to ensure smooth operation, minimize downtime, and improve user satisfaction by promptly addressing technical challenges.