Service Experience

Service experience refers to how customers perceive and feel about their interactions with a service provider—from the moment they seek information to post-service follow-up. It encompasses aspects like ease of access, quality of service, responsiveness, and staff behavior. A positive service experience can lead to customer satisfaction, loyalty, and repeat business, while a negative one can drive customers away. Essentially, it's about how well a service meets or exceeds customer expectations throughout the entire service journey.