SDL (Service Design Language)

Service Design Language (SDL) is a framework used to design, develop, and improve services in a systematic way. It combines visual elements, storytelling, and structured methods to enhance user experiences and meet customer needs effectively. SDL focuses on understanding the entire service journey, from user interactions to backend processes, ensuring that all components work harmoniously. By providing tools and guidelines, SDL helps organizations create services that are not only functional but also enjoyable, fostering better relationships with users and optimizing service delivery.