Service blueprint

A service blueprint is a detailed visual plan that maps out how a service is delivered, including what customers experience and what happens behind the scenes. It identifies each step involved, the roles of staff, and the tools or systems used, helping organizations understand and improve the entire service process. By clearly displaying interactions between customers and employees, as well as internal processes, a blueprint ensures the service is efficient, consistent, and meets customer expectations. It’s a valuable tool for designing, analyzing, and enhancing service delivery.