Open Service Design

Open Service Design is a collaborative approach to creating and improving services by involving a wide range of stakeholders—such as users, providers, and experts—early in the process. It emphasizes transparency, sharing ideas, and co-developing solutions to ensure the service effectively meets users’ needs. By opening up the design process, it encourages innovation, adapts to feedback, and builds trust, ultimately leading to more efficient, user-centered services that are better aligned with the community and organizational goals.