book "The Service Culture Handbook"

"The Service Culture Handbook" by Jeff Toister focuses on developing a strong service-oriented culture within organizations. It emphasizes that exceptional customer service begins with a commitment from leadership and a shared vision among employees. The book provides practical strategies for fostering an environment where service excellence thrives, including training, communication, and employee engagement. By prioritizing a positive service culture, businesses can enhance customer satisfaction, boost employee morale, and ultimately improve their bottom line. It serves as a guide for leaders and teams seeking to elevate their service standards and create lasting customer relationships.