James L. Heskett

James L. Heskett is a renowned American business professor and researcher known for his work on the relationship between a company's customer service, employee satisfaction, and financial performance. His studies suggest that organizations that prioritize employee well-being and customer experience tend to achieve better long-term success. Heskett has authored influential books and articles emphasizing the importance of leadership, culture, and consistent service quality in driving sustainable growth. His insights help businesses understand that investing in their people and service quality ultimately leads to increased profitability and customer loyalty.