Office of the Consumer Advocate

The Office of the Consumer Advocate (OCA) is an independent organization that represents the interests of postal customers in the United States. It ensures that the U.S. Postal Service (USPS) serves the public fairly and effectively. The OCA provides information, advocates for consumer rights, and participates in regulatory processes to address issues like pricing and service quality. By acting on behalf of consumers, the OCA helps to balance the needs of the public with the USPS's operations and policies, aiming to enhance postal services for everyone.