Customer service in aviation

Customer service in aviation refers to the support and assistance provided to passengers before, during, and after their flights. This includes reservations, check-in processes, baggage handling, in-flight assistance, and addressing complaints or issues. Airlines and airports strive to create a positive experience by ensuring timely communication, responsiveness, and comfort. Good customer service enhances passenger satisfaction, builds brand loyalty, and encourages repeat business. It encompasses both front-line staff, like flight attendants and ticket agents, and behind-the-scenes operations that ensure everything runs smoothly for travelers.