Customer Interaction Analysis

Customer Interaction Analysis is the study of how companies engage with their customers across various channels, such as phone calls, emails, social media, and in-person interactions. It involves examining feedback, behavior patterns, and communication to understand customer needs and satisfaction. By analyzing this data, businesses can improve their services, enhance customer experiences, and build stronger relationships. Ultimately, this process helps companies make informed decisions to foster loyalty, retain customers, and increase sales, ensuring that they meet customers' expectations effectively.