passenger satisfaction

Passenger satisfaction refers to the level of contentment and positive experience that travelers feel during their journey, whether by air, train, or bus. It encompasses various factors, including the comfort of the seats, quality of service from staff, punctuality of departure and arrival, cleanliness, and the overall experience, such as ease of check-in. High passenger satisfaction indicates that travelers feel their expectations were met or exceeded, which often leads to customer loyalty and repeat usage of a transportation service. Assessing this satisfaction helps organizations improve their offerings and address any shortcomings.